FAQ

Common questions

No. Customers scan the table or room QR code, verify their mobile number with an OTP, and start ordering straight from their phone's browser.

No. Dinevo generates and sends bills, but your restaurant keeps collecting payment the way you already do — cash, UPI or card. Only your Dinevo subscription itself is billed through Dodo Payments.

A conversational ordering assistant, available on the Professional plan. It only ever recommends items, variants and add-ons that are genuinely on your menu at the price you've set, asks clarifying questions when needed, and always asks the customer to confirm before an order is placed.

Yes. Mark your account as a hotel (or both) during setup and you'll get room QR codes, a room-service order flow, and the ability to charge a bill directly to a room.

SMS (used for sending bills) is a separate prepaid wallet at ₹1 per SMS — top up any amount and credits are only used when you actually send a bill by SMS. WhatsApp messages are included in the Starter and Professional plans.

Yes — branding is removed automatically on the Starter and Professional plans.

Yes, you can upgrade, downgrade or cancel your subscription at any time from your dashboard.

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